Refund policy

Returns

To be eligible for a return, your item must be in the same condition that you received it, unworn and unused.  Please note that your order must be sent within 14 days of receiving the product.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If your order is not in the original condition, your order will be returned to you and a refund will not be processed. If approved, you’ll be automatically refunded on your original payment method within 7 working days. Please remember it can take some time for your bank or credit card company to process the refund.

Starting a Return

To begin your returns process, please contact us via the contact form on our website. We will provide you with our returns address. Please note that we do not offer free returns. In order to return your order to us, we would require you to purchase your own label to return back to us using the address provided.

Damages and Issues

Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.

Exchanges

Contact us to ask about exchange options before returning your item.

European Union Returns and Cancellations

If you are a consumer in the European Union and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods for any reason, unless an exemption applies.

After you notify us that you wish to cancel, you must return the goods within 14 days.

We will refund eligible cancelled orders within 14 days after we are informed of your cancellation, but we may withhold the refund until we receive the goods back.

For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. 

To request a return, follow the instructions above under how to start a return. To request a cancellation, contact us.

United Kingdom Returns and Cancellations

If you are a consumer in the United Kingdom and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods, unless an exemption applies.

After you tell us you wish to cancel, you must return the goods to us within 14 days.

We will refund eligible cancelled orders within 14 days after we receive the returned goods or receive evidence that you have sent them back.

For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. To request a return, follow the instructions above under how to start a return. To request a cancellation, contact us.

Refunds

If you do not see your refund within a reasonable period of time since your refund was approved, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

To request a cancellation, start a return, enquire about a return, ask about an exchange or report damaged items, please contact us at dontcallmecases@gmail.com or use the contact details in our contact information policy.